Coaching Team Lead 

Reports to: Senior Coaching Manager

Contract Type: Maternity Cover, Fixed Term, 12-18 months.

Hours of Work: 40 hours per week, Monday to Friday

Salary: £38,625 per annum

Location: Anywhere in the UK - with occasional travel required.

About Us

Brain in Hand is the coaching platform that helps autistic and ADHD people achieve more at work, in education and life. Our app takes coaching beyond scheduled sessions into everyday moments, delivering personalised support and real human guidance on-demand 24/7 – exactly when it’s needed most. For organisations, it means you can offer all the actionable support that neurodivergent people need. For individuals, we build confidence and independence through practical tools. With over half our team being neurodivergent, we don’t just understand the journey, we’re on it with you. Grounded in research and empowering over 25,000 users, Brain in Hand is your expert neurodiversity partner.

The Team

The Coaching Team is part of wider User Experience (UX) Team. The UX team is focused on delivering more value more consistently to our growing user base. To do this, we will need our combined human and digital services to work seamlessly together with each element enabling and improving the other to deliver delightful experiences to our users.

As part of our UX Team strategy over the coming 2 years, the Coaching Team will:

• Articulate a clear definition of what BIH’s blended approach to coaching is.

• Invest in training, skills, and ways of working that will equip our coaches to deliver the BIH coaching approach.

• Set clear expectations of what good looks like for our coaches and their coaching sessions.

The digital product will continue to evolve removing many of the current blockers to brilliant coaching experiences. These changes are intended to dramatically improve our user experience by elevating the coaching role and quality of session delivered.

The Role

Reporting directly to the Senior Coaching Manager, the Coaching Lead will play a key role in guiding, mentoring, and supporting a team of our incredible Coaches to deliver great experiences for our users. You'll focus on both the quality and consistency of sessions, helping your team meet agreed goals while creating a positive, open culture. As our coaching model continues to evolve alongside the digital product, you’ll help shape what great looks like - leading by example, modelling brilliant coaching, and acting as a supportive and trusted voice for your team.

We’re looking for someone with strong, hands-on leadership experience - someone who has successfully led teams in coaching, mentoring, or support-focused environments and brings confidence in setting expectations, supporting performance, and managing team dynamics. You’ll need to be comfortable working through change and ambiguity, and excited to contribute to something that's growing and improving all the time.

This role will best suit someone who has already stepped into team leadership, and is ready to take ownership of a delivery-focused role from day one.

Responsibilities

• Lead, manage and coach a team of up to 8 coaches, serving as their primary point of contact for guidance, performance management, and development support.

• Create a positive team culture by facilitating open communication, development conversations, and a strong sense of shared purpose.

• Ensure your team members complete and maintain required training, and support them to embed learning in their daily practice.

• Role model great coaching practice, demonstrating openness to feedback and a commitment to ongoing improvement.

• Deliver brilliant coaching sessions to our end users - up to 50% of your time will be dedicated to delivery, depending on seasonality and team needs.

• Proactively manage your team’s caseloads using data insights and established processes.

• Contribute to continuous improvement by challenging existing practices and identifying opportunities for simplification or innovation.

• Share insights, challenges, and successes with fellow Coaching Leads to foster a collaborative and solution-focused team approach.

• Support recruitment efforts to maintain a pipeline of excellent coaches who align with our values and contribute to a culture of coaching excellence.

• Work closely with the broader Coaching Team to align delivery with strategic objectives and project milestones.

• Lead or contribute to improvement projects and cross-team initiatives that support our organisational goals.

• Represent the Coaching Team in external-facing activities such as awareness webinars, client demonstrations, and user demos.

• Seek out opportunities to share your team’s experiences and successes across the organisation to inform service and business development.

Skills and Experience

• Proven experience managing a team, ideally in a fast-paced or evolving environment. You’ll need to bring strong leadership behaviours, clear decision-making, and the confidence to support, guide, and hold others to high standards.

• Relevant coaching qualification or equivalent experience in associated sectors.

• A passion for improving users’ lives with coaching practice and brilliant digital tools.

• Proficiency in utilising data to inform delivery.

• Strong communication skills, both verbal and written, with keen attention to detail.

• The ability to manage and prioritise your time (and your team’s time), work to strict deadlines and see things through to completion.

• Confidence and enthusiasm when presenting to groups and individuals.

• Experience in seeking and delivering constructive feedback, and the ability to role model it throughout the team.

• Proficiency in mobile technology and familiarity with assistive technology, recognising its potential to improve efficiency and transform lives.

• Understanding of safeguarding principles and a caring and pragmatic approach to managing safeguarding incidents.

What You Can Expect

• We’re scaling fast, we work at pace and we work hard. We actively support our colleagues to relish the pace, challenge and ambition of Brain in Hand, so you can expect:

• A 9-day working fortnight, with every 2nd Friday focussed on you, for you, to do what you need to support your well-being.

• A values driven, supportive and collaborative team culture.

• Opportunity to shape the future of Brain in Hand through regular colleague consultation and feedback.

• A competitive salary and pension.

• 33 days leave annually (incl. bank holidays).

• Support for professional and personal development.

• Involvement in various internal groups and events like ‘Brew Mondays’ and our employee support groups.

Where You’ll Work:

We trust our teams to work remotely, from anywhere in the UK. However, there might be times when you’ll need to travel to other UK locations for meetings or events, but these will be planned ahead of time.

How to Apply:

We welcome all applications, and we aim at all times to recruit the person who is best suited to the role, irrespective of background. We welcome people of all ages, all genders, sexual orientations, neurodivergence, nationalities, religions and beliefs. We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) candidates as these groups are underrepresented in our business and we want to achieve greater diversity at Brain in Hand. We’re also a disability confident employer so if you need reasonable adjustments to apply and attend interview, we’ll make those as required. We look forward to receiving your application.